Returns & Refunds Policy

Effective August 24, 2026

Thank you for shopping with Lone Star Faith. Please review this policy before completing your purchase.

DIGITAL PRODUCTS

Due to the immediate delivery and downloadable nature of digital products, all digital-product sales are final once the order has been completed and the download has been provided.

Digital products include ebooks, printable journals, downloadable designs, templates, bundles, and other electronic files.

We do not offer returns, exchanges, or refunds for:

• Changing your mind after purchase
• Purchasing the wrong digital product
• Not having the correct device, software, printer, or technical ability to use the file
• Digital files that have already been downloaded or accessed

If you experience a problem receiving, opening, or downloading your files, please contact us within seven days of purchase. We will make every reasonable effort to provide technical assistance or a replacement download link.

If you are charged more than once for the same transaction, please contact us so the duplicate charge can be reviewed.

PHYSICAL PRODUCTS

For eligible non-custom physical products, you may request a return within 14 days of confirmed delivery.

To qualify for a return, the item must be:

• Unused, unworn, and unwashed
• In its original condition and packaging
• Free from stains, odors, pet hair, damage, or signs of use
• Accompanied by proof of purchase

Do not mail a return without contacting us first. Unauthorized returns may not be accepted.

CUSTOM, PERSONALIZED, AND MADE-TO-ORDER PRODUCTS

Custom, personalized, and made-to-order products are final sale and cannot be returned, exchanged, or refunded unless the item arrives damaged, defective, or materially different from what was ordered.

DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives. If a physical item is damaged, defective, or incorrect, contact us within seven days of confirmed delivery.

Include:

• Your name and order number
• A description of the problem
• Clear photographs showing the item, packaging, and damage or error

After reviewing the information, we may offer a replacement, correction, store credit, or refund, depending on the circumstances.

RETURN SHIPPING

Customers are responsible for return shipping costs for approved non-defective returns. Original shipping charges are nonrefundable.

If we confirm that an item arrived damaged, defective, or incorrect, Lone Star Faith will provide instructions regarding the return or replacement.

REFUNDS

Approved refunds for physical products will be issued to the original payment method after the returned item has been received and inspected. Processing times may vary depending on your bank or payment provider.

Items returned used, damaged, incomplete, or outside the approved return period may be refused.

ORDER CANCELLATIONS

Digital orders cannot be canceled after purchase because delivery begins automatically.

Physical-order cancellation requests must be submitted as soon as possible. We cannot guarantee cancellation once an order has entered processing, production, or shipment.

CONTACT US

For questions or assistance, email:

support@lonestarfaithdesigns.net

Please allow up to two business days for a response.

Lone Star Faith reserves the right to update this policy. The policy displayed at the time of purchase will apply to that order. Nothing in this policy limits any rights that cannot legally be excluded under applicable law.